Returns & Exchanges Policy

At Park Avenue Pianos, we stand behind the exceptional quality of our instruments and offer a 30-day satisfaction guarantee to ensure your piano perfectly complements your home. If you are not completely satisfied with your purchase, our concierge team will facilitate a professional return or exchange process.

Return Process

• 1.
  Initiate a Request

  Contact our client service department within 30 days of delivery to request a Return Merchandise Authorization (RMA) number.

• 2.
  Professional Inspection

  A certified piano technician will perform a brief on-site assessment to confirm the instrument remains in its original showroom condition.

• 3.
  Scheduled Collection

  We will coordinate with our specialized white-glove piano movers to safely transport the instrument from your residence back to our gallery.

• 4.
  Refund Processing

  Once the instrument is received and verified, we will issue a full refund to your original payment method, minus applicable specialized moving fees.